Business Systems Officer

Job Description

We are looking for a Business Systems Officer to join our Environment & Infrastructure Services, Business Systems Team supporting internal and external users for our Asset Management and Bodet systems utilising various business tools including Crystal Reports & PowerBI.

As part of the Team you will contribute to the development and implementation, configuration, and operational usage of one of the Council major systems.

The individual in this role will report to a Senior Business Systems Officer. Their responsibilities will include offering daily support to system users and ensuring the system operates effectively. The post holder will collaborate with management and front-line service officers to execute changes and enhancements, which will involve developing new work methods, conducting software testing, and integrating new business practices in accordance with agreed-timescales, requirements, and standards.

Additionally, you will provide specialist advice and guidance to managers, colleagues, operational and support staff and members of the public who use the systems. Addressing topics such as system configuration, business processes, and performance monitoring requirements.

The successful candidate must be enthusiastic, technically minded, able to demonstrate disciplined approach to work as part of a team or as an individual, being able to deliver training to all levels of system users as required and form positive relationships and deal with people confidently.

Your new role:

• Maintain and improve the Councils Asset Management system and Bodet.
• Monitor and analyse system performance and identify any issues.
• Deliver training to all levels of users either 1:1 or group training.
• Provide technical advice and support to the users.
• Troubleshoot system problems and identify solutions.
• Analyse customer requirements and design, develop and implement innovative solutions.
• Collate, analyse and provide statistical information and reports that will be used to support operations
• Must be ‘hands-on’ with a proactive approach

Fixed term for a period not exceeding 31 March 2028

Informal enquiries to Michelle Sherry 01467 536061

Requirements

Key Skills:

• HNC or equivalent level qualification, experience or transferable skills
• Experience of working with databases and complex applications
• Innovation, problem solving and prioritisation
• Information management and understanding of data security principles
• A working knowledge of other systems generally including, but not limited to, Crystal reports PowerBI and Office365/SharePoint,
• Good digital skills
• Experience of working in local government and with public sector systems and applications would be an advantage.

For more information about living and working in Aberdeenshire, please click here

Please feel free to read our guidance on Requesting Reasonable Adjustments at Interview, Guaranteed Interview and how to request Alternate Formats and Communication Support

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here.  Alternatively, we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk

This post has a minimum requirement of one reference, which must be your current or most recent employer.