Retail and Commercial Supervisor

Job Description

Macduff Aquarium is seeking a proactive and enthusiastic Retail and Commercial Supervisor to lead our retail operations, support commercial activities and help ensure every visitor enjoys a memorable experience.

This is a fantastic opportunity to join a unique visitor attraction, playing a key role in the day-to-day operation and commercial success of the aquarium.

The Retail and Commercial Supervisor will lead the day-to-day retail and commercial operations at Macduff Aquarium, ensuring an excellent visitor experience through effective management of the gift shop, EPOS and ticketing systems, café liaison, financial administration, and front-of-house activities. The postholder will supervise front of house staff, manage stock control and procurement, support commercial reporting, and act as Duty Officer on a weekend rota basis.

Candidates should have experience in retail operations, customer service and staff supervision, along with strong communication, IT and organisational skills. Knowledge of EPOS systems, stock control procedures and merchandising techniques is essential, as is the ability to work flexibly, including weekends and public holidays. Applicants should be educated to National 5 level (or equivalent) in English and Maths.

You'll work in a unique environment, alongside a dedicated team committed to education, conservation and outstanding customer service.

If you are a motivated retail professional with strong commercial awareness and a passion for customer service, we'd love to hear from you.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

Expected Interview Date: 27/08/2026

Informal enquiries to: Claire Matthews - 01261 455775

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Requirements

This post has a minimum requirement of one reference which must be your current or most recent employer.