Information Advisor (Mobile)
- Location:
- Library Support Serv 5056 West High St Forfar, DD8 1BA
- Salary:
- £26,328 - £26,952 per year
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 36.25 hours per week
Job Description
Based at Library Support Serv, 50-56 West High St, Forfar.
Help us change lives in Angus by inspiring Healthy, Active and Creative lifestyle choices.
ANGUSalive offers residents and visitors to Angus a wealth of services through engagement with our sports centres, country parks, theatres and venues, museums, galleries, archives and libraries.
With seven libraries, two mobile libraries and online access, ANGUSalive can deliver information to customers wherever they are. Our libraries have well stocked, up-to-date book collections and e-resources, as well as being a great source of tourist information and providing convenient face-to-face ACCESS support for council services.
Our business is everything to do with people and that's why our staff are so important to our success.
By taking on the role of Information Advisor (Mobile) you will be the friendly and enthusiastic public face of ANGUSalive. With a passion for excellent customer service, you will provide a high standard of customer care, maintaining a professional, well presented and welcoming environment. Drive and be responsible for the allocated vehicle. Ensure first use checks are completed before driving the allocated vehicle and carry out routine maintenance including oil and water checks and internal and external cleaning as required.
You will return, issue, shelve and reserve library items, deal with all aspects of customer registration and answer information enquiries using the automated library system and a range of other information sources. You will log details of all customer enquiries, comments and complaints onto the automated customer service management system and communicate with appropriate contacts to aid in the resolution of the enquiry or complaint.
Encourage participation in a range of creative activities to promote community engagement, literacy and the enjoyment of reading, and set up spaces within mobile libraries and outreach sites for delivery of these activities.
To do well in this role you will be able to demonstrate our key behaviours in customer service excellence and continuous improvement. A friendly outgoing personality and the ability to use your initiative are essential.
You'll find working with our customers, colleagues and partners is interesting and varied as well as providing an exciting opportunity for you to help shape the future of cultural services in Angus. What's more, ANGUSalive offers a rewards package with generous holiday allowance and employer pension contributions.
If you can commit to working with us for the people of Angus and are interested in joining the team to become an ambassador for ANGUSalive, we'd love to hear from you.
This role is based on a two-week working pattern, Monday – Thursday.
Please note interviews will be held Monday, 13 January 2025.
Requirements
Please refer to job outline and person specification for further details and requirements for this job.
We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:
Those with disabilities, recognised caring responsibilities and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.