Information Advisor (Peripatetic)
- Location:
- Forfar Library, 50-56 West High Street, Forfar, DD8 1BA
- Salary:
- £13,308 - £13,448 per year
- Contract Type:
- Permanent
- Position Type:
- Part Time
- Hours:
- 18 hours per week
Job Description
Based at Forfar Library, 50-56 West High Street, Forfar.
Help us change lives in Angus by inspiring Healthy, Active and Creative lifestyle choices.
ANGUSalive offers residents and visitors to Angus a wealth of services through engagement with our sports centres, country parks, theatres and venues, museums, galleries, archives and libraries.
With seven libraries, two mobile libraries and online access, ANGUSalive can deliver information to customers wherever they are. Our libraries have well stocked, up-to-date book collections and e-resources, as well as being a great source of tourist information and providing convenient face-to-face ACCESS support for council services.
Our business is everything to do with people and that's why our staff are so important to our success.
By taking on the role of Information Advisor, you will be the friendly and enthusiastic public face of ANGUSalive. With a passion for excellent customer service you will provide a high standard of customer care, maintaining a professional, well presented and welcoming environment.
You will issue, return, renew, reserve and shelve library items as well as dealing with all aspects of customer registration. You will answer a range of information enquiries using a number of different systems. You will log details of all customer enquiries, comments and complaints and communicate with appropriate contacts to aid in the resolution of the enquiry or complaint.
You will provide IT support to users of the People's Network public access computers and assist customers in the use of technology. You will answer tourist information enquiries using local knowledge and information tools provided.
You will be involved in running various library activities including Reminiscence Groups and Book Groups, engaging with customers to ensure they receive a positive experience while attending activities within the library.
To do well in this role you will be able to demonstrate our key behaviours in customer service excellence and continuous improvement. A friendly outgoing personality and the ability to use your initiative are essential.
You'll find working with our customers, colleagues and partners is interesting and varied as well as providing an exciting opportunity for you to help shape the future of cultural services in Angus. What's more, ANGUSalive offers a rewards package which includes generous holiday allowance and employer pension contributions.
If you can commit to working with us for the people of Angus and are interested in joining the team to become an ambassador for ANGUSalive, we'd love to hear from you.
While based primarily at Forfar Library, this role is peripatetic and the successful candidate will be expected to work in any of our seven Angus Libraries to help cover staffing gaps, some of which may be at short notice. Working 6 hours a day over 3 days per week, this will also include one evening per week.
Please refer to job outline and person specification for further details and requirements for this job.
Please note interviews will be held Monday, 1 December 2025.
Requirements
Please refer to job outline and person specification for further details and requirements for this job.
The Individual
We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:
Those with disabilities, recognised caring responsibilities and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.