Information Advisor (Supply) (7)
- Location:
- Library Support Service, 50-56 West High Street, Forfar, DD8 1BA
- Rate:
- £16.24 per hour
- Contract Type:
- Supply/Casual/Relief
- Position Type:
- Supply/Casual/Relief
- Hours:
- 0 hours per week
Job Description
Based at Library Support Service, 50-56 West High Street, Forfar .
ANGUSalive offers residents and visitors to Angus a wealth of services through engagement with our sports centres, country parks, theatres and venues, museums, galleries, archives and libraries.
With seven libraries, two mobile libraries and online access, ANGUSalive can deliver information to customers wherever they are. Our libraries have well stocked, up-to-date book collections and e-resources, as well as being a great source of tourist information and providing convenient face-to-face ACCESS support for council services.
Our business is everything to do with people and that's why our staff are so important to our success.
By taking on the role of Information Advisor, you will be the friendly and enthusiastic public face of ANGUSalive. With a passion for excellent customer service you will provide a high standard of customer care, maintaining a professional, well presented and welcoming environment.
You will issue, return, renew, reserve and shelve library items as well as dealing with all aspects of customer registration. You will answer a range of information enquiries using a number of different systems. You will log details of all customer enquiries, comments and complaints and communicate with appropriate contacts to aid in the resolution of the enquiry or complaint.
You will provide IT support to users of the People's Network public access computers and assist customers in the use of technology. You will help the public with a variety of application processes via the ACCESS service we deliver on behalf of Angus Council, as well as answer tourist information enquiries using local knowledge and information tools provided.
Libraries deliver and host a range of activities including Reminiscence Groups and Book Groups. Helping to deliver these and engaging with our customers to ensure they receive a positive experience is a key part of the role.
To do well in this role you will be able to demonstrate our key behaviours in customer service excellence and continuous improvement. A friendly outgoing personality and the ability to use your initiative are essential.
You'll find working with our customers, colleagues and partners interesting and varied as well as providing an exciting opportunity for you to help shape the future of cultural services in Angus. If you can commit to working with us for the people of Angus and are interested in joining the team to become an ambassador for ANGUSalive, we'd love to hear from you.
Our Supply staff are valuable members of the team who help us to ensure that our Libraries can stay open through all kinds of unplanned challenges. In return, we’ll make sure you have the training and support needed to thrive in the role.
Please refer to the Job Outline and Person Specification for further details and requirements for this job.
This advert will remain open until 31st March 2026 with applications welcomed throughout that time. Suitable candidates will be invited to interview within a month of their application being submitted.
You will be asked to indicate on your application form which locations you would be interested in working at.
Requirements
Please refer to job outline and person specification for further details and requirements for this job.
The Individual
We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:
Those with disabilities, recognised caring responsibilities and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.
We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.
