Business and Customer Support Advisor

Job Description

Based at Bruce House, Wellgate, Arbroath.

This job is Workstyle 5 – Hybrid+

You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from home for part of your week and spend some time in council buildings to best suit your work, meetings and collaboration.

An exciting opportunity has become available within the Business and Customer Support Team. This team plays a vital role in ensuring the council delivers high-quality services to our customers in line with current legislation and policy. It also provides valuable support across a variety of council services which helps these teams focus on delivering essential services to the people and communities of Angus.
 
We are looking to recruit a Business and Customer Support Advisor who will ensure that the team's resources are used effectively, encourages efforts to improve how we work, helping colleagues deliver a better experience for customers while driving changes.
 
We encourage you to review the job outline and person specification, which detail the key responsibilities of the role.

For more information regarding this role please contact Heather Tennant - TennantHA@angus.gov.uk

This job is temporary for up to 23 months from date of appointment.

Internal and external applications on a secondment basis will be considered. You must have the approval of your line manager / organisation.

Please note interviews will be held - week commencing Monday, 12 January 2026.

Requirements

Please refer to job outline and person specification for further details and requirements for this job.

About Angus Council

Please refer to the "applicant guidance" document when completing your application form and to the "welcome to Angus" document and our website https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council.

The Individual

We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.

We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:

Those with disabilities, recognised caring responsibilities, care experienced young people and ex-armed forces personnel. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.