Business & Customer Support Advisor

Job Description

Based at Angus House, Orchardbank Business Park, Forfar.

This job is workstyle 5 - Hybrid

You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from home for part of your week and spend some time in council buildings to best suit your work, meetings and collaboration.

The Business and Customer Support team operates as one integrated team. While you may be appointed to a particular area of responsibility, duties can change to meet service demands. Flexibility and a positive approach to change are essential. This job will be based within the Contact Centre, with a focus on delivering excellent customer service and assisting customers by telephone, email and webchat. It requires strong communication skills, collaboration, adaptability and a commitment to providing a high-quality service.

This job is temporary until no later than 31 March 2027.

Internal and external applications on a secondment basis will be considered. You must have the approval of your line manager / organisation.

Please note interviews will be held Wednesday, 2 September 2026.

Requirements

Please refer to job outline and person specification for further details and requirements for this job.

About Angus Council

Please refer to the "applicant guidance" document when completing your application form and to the "welcome to Angus" document and our website https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council.

The Individual

We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.

We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:

Those with disabilities, recognised caring responsibilities, care experienced young people and ex-armed forces personnel. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.