Manager - Business and Customer Support

Job Description

Based at Angus House, Orchardbank Business Park, Forfar.

This job is workstyle 4 - Hybrid

You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from a variety of locations, working from council buildings, working in service user’s locations and site visits and you can work from home to best suit your work, meetings and collaboration.

We are looking for a motivational leader to manage our Business and Customer Support team of over 150 people, providing support across the council and to service users.

Working with an experienced, supportive team, you will have the opportunity to:

• Manage and develop the Business and Customer Support team, in a heavily networked environment.
• Maintain and improve our customer focused culture.
• Improve systems, processes and plans to help us provide the most efficient and effective support we can.
• Manage budgets and performance.
• Present your work to senior leaders through reports and presentation.
• Build strong relationships across the organisation and with partners.

Our successful candidate will:

• Be experienced in leading teams in a customer-focused environment.
• Have great examples of positive impact from delivering improvement and change.
• Be experienced in working in a business support or customer service environment.
• Have a confident, collaborative leadership style.
• Be an excellent people manager, knowing how to bring out the best in others.
• Demonstrate our core values in the way they work.

This role benefits from a flexible, hybrid approach to work. Our experience is that the role holder will need to work from an office approximately two days per week. Sometimes this is across the week, other times two whole days or more.

Travel across sites will be required.

Send Lynda Thomson a Teams message if you have any questions or want to arrange a conversation about the post. 

Please note interviews will be held Thursday, 20 August 2026.

Requirements

Please refer to job outline and person specification for further details and requirements for this job.

About Angus Council

Please refer to the "applicant guidance" document when completing your application form and to the "welcome to Angus" document and our website https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council.

The Individual

We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.

We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:

Those with disabilities, recognised caring responsibilities, care experienced young people and ex-armed forces personnel. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.