Information Worker

Service: Health and Social Care Partnership

Closing Date: Friday 24th April 2026

 

 

 

 

An exciting opportunity has arisen for a temporary Information Worker to join the Integrated Community Assessment Team (ICAT) within Helensburgh and Lomond.

We are looking for a motivated and organised individual with strong communication and IT skills to support the effective coordination and flow of information across our multidisciplinary team.

We would love to welcome a reliable and proactive team member to join our friendly and supportive team.

Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.

The Information Worker plays a key role in delivering a Duty Assessment, Information and Advice Service within the integrated Community Assessment Team (iCAT). Acting as the first point of contact for members of the public, hospital wards, the postholder will provide timely information and guidance on services across Argyll & Bute. This role is central to ensuring that individuals are directed to the appropriate support at the earliest opportunity, ensuring safe and timely discharge from hospital.

Working closely with members of the iCAT team, other community teams, and team leaders the Information Worker will support the effective delivery of the Duty Service. By gathering and recording information, undertaking initial assessments, and maintaining accurate records on relevant systems. The post-holder will contribute to efficient team working, continuous service improvement, and high-quality service delivery, helping to ensure positive outcomes for service users.

We are looking for a motivated individual with SVQ Level 3 (or equivalent) and strong IT and communication skills. Who is able to work independently and as part of a team. The post requires flexibility, and PVG membership (or willingness to join).

Experience in Social Work, Health, Housing or Welfare Benefits, working with the public, and knowledge of local services and welfare benefits would be desirable.

The ideal candidate will be organised, proactive, confident handling sensitive information, and committed to delivering high-quality, efficient service.

Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.

We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.

Learn more here Argyll and Bute Employee Recognition Programme, Disability Confident, Armed Forces, Fair Work First Statement, Equality and Fairness, Climate Change, Hybrid and Flexible Working Policy

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

This post is temporary until 09/04/2027, or on earlier return of post holder.

Applicants should note that:-

• Happy to talk about flexible working arrangements.
• This post is not suitable for job share.
• The salary shown is the full timeequivalent salary, the actual salary will be paid pro rata for the hours worked.
• This post requires Protection of Vulnerable Group (PVG) Membership in relation to working with both children and adults.
• This is a temporary post which may be filled on a secondment basis by an employee wishing to gain experience/career development and will be at the discretion of the employee’s Third Tier Manager. If you wish to apply for this post as a secondment, please refer to the secondment guidance.

To apply for this vacancy, please click on the Apply Now button at the top of this page. 

If you would like clarification on any information contained within the vacancy advert and/or the job description please contact the recruiting manager, who is:

 

Nicole Baxter, Interim I-CAT Team Lead

Contact Telephone Number: 07779992796

Email Address: Nicole.Baxter@nhs.scot 

 

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.  

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.  

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy