Advice and Complaint Lead - Waverley Court

Advice and Complaint Lead
Waverley Court

Hours: 36 per week
Salary: £47,639 - £56,392

To provide professional and management support and be accountable for handling all adult social work complaints and enquiries received by the Advice and Complaints Service across Edinburgh Health and Social Care Partnership (EHSCP). Ensure that the service meets the required standards to ensure all complaints are investigated appropriately, acknowledged and responded to within the statutory timescales.

First point of contact for all adult social work complaints, ensuring complaints are triaged and directed to the correct service area, and investigated and responded to within timescales. Work closely with colleagues across social work services in EHSCP and across the CEC to support the complaint function. Must have experience working in a customer facing position, preferably within a heath and social care environment and experienced in complaint management.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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View Advice and Complaint Lead Job Description

View Advice and Complaint Lead Person Specification