Assistant Complaints Officer - Waverley Court

Assistant Complaints Officer
Waverley Court

Salary: £29,173 - £33,287
Hours: 36 per week, 52 weeks

To contribute to the delivery of an effective complaints service by ensuring all communication is logged, screened appropriately and responded to within statutory timescales. To provide high level administrative support to the Advice and Complaints Lead and services; in the investigation of adult social work / social care complaints. Support the delivery and co-ordination of the service improvement plan and performance framework by partaking in the review of systems and processes and producing regular performance reports.

This position is subject to Standard Disclosure Check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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View Assistant Complaints Officer job description