Business Assistant Service Matching Unit - Waverley Court

Job Description

Health and Social Care Partnership

Business Assistant - Service Matching Unit (SMU)
Waverley Court

Salary: £24,064 - £26,468
Hours: 36 per week

We have 2 positions available:
1 permanent & 1 fixed term for 6 months.

An excellent opportunity has arisen for an experienced administrator to fulfil the vacant posts of a Business Assistant within the Service Matching Unit.

I am looking for a member of staff who would like an excellent opportunity to assist in the Service Matching Unit . You will provide a full range of duties to support the matching of packages of care to both internal and external Providers.

The Service matching Unit – is a fast paced environment so the ability to prioritise and record accurate information is vital. The vacancies play a key role in matching packages of care to ensure a prompt discharge from hospital or to keep those currently waiting in the community safe in their own home. You will be responsible for issuing contracts, recording Payments/ services and responding to queries from both internal and external customers. You will also provide a full range of duties to support the matching of packages of care to both internal and external Providers. You will require excellent interpersonal skills, the ability to multi-task effectively and to deal with complex and challenging situations in a confidential and sensitive manner.

The postholder is not directly responsible for managing staff, although s/he is expected to provide guidance and support to other staff members as part of a team environment.

Please contact donna.millar@edinburgh.gov.uk or Irene.perrin@edinburgh.gov.uk if you would like further information regarding the posts

Post is subject to a Basic Disclosure Scotland check

In most cases decisions will be made within the confines of well-defined departmental procedures and guidelines. However, procedures for each of the above areas are detailed and complex, with both support staff and operational staff having a role. It is therefore imperative that support staff understand the boundaries between the operational and support roles and when to seek advice or guidance from their Business Officer/Manager with respect to situations that are unclear.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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