Business Support Administrator - West Pilton Gardens

Job Description

Corporate Services

Business Support Administrator - Fixed term until 31/3/2026
West Pilton Gardens

Salary: £25,322 - £27,727
Hours: 36 per week

A role for a full time Business Support Administrator has become available. The successful candidate will be based at West Pilton Gardens, Edinburgh, EH1 1TQ however working from other offices across the city may also be required. The role includes providing administrative assistance to various Edinburgh Health & Social Care Partnership teams.

The post will require knowledge and skills in a range of business support tasks at SVQ2 (or equivalent). A detailed knowledge of relevant computer systems and an understanding of business support. The post should be able to demonstrate analytical, problem-solving skills and the ability to assimilate and effectively communicate information. Experience of working in an office environment with a demonstrated ability to meet targets is essential.

Provide a reliable business support service through a variety of formats including; telephone, face to face, email, and online. Work proactively to facilitate business support to the full range of services and activities. Handle sensitive and personal information in line with appropriate policies and confidentiality guidelines. Work within a team of business support staff dealing with customer’s issues and service requests through provision of information, guidance, or progressing requests to wider council services. Work within agreed timescales to meet legal and statutory obligations. Deliver business support to customers and service users within the operating principles of business support. Use appropriate systems to process service requests or updates for wider council services. Work with all business support staff to support new initiatives and the strategic direction of the Council and ensuring that that all customer contact services are planned in a consistent manner in accordance with the Council’s strategic objectives.

The Business Support Administrator will be expected to liaise regularly and have ongoing contact with members of the public dealing with their various enquiries about Council services. The post will be required to develop an understanding of the services being delivered. The post will have a range of contacts, both internal and external, reflecting the varied nature and diversity of Council services and will resolve a range of issues.

This post is subject to a basic disclosure check.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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