Case Officer - Waverley Court

Case Officer (Low Rise Block Management) - fixed term until 30/06/2027
Waverley Court

Salary: £40,501 - £47,639
Hours: 36 per week

An exciting opportunity has arisen for an experienced and enthusiastic person to join the Low-Rise Block Management team within the Area Based Regeneration & Shared Repairs service on a temporary 12-month contract; you will assist the team develop and implement a mixed tenure housing service for the city of Edinburgh.

The postholder will take a lead role in managing contact with private owners and tenants during single building assessments, and where/if required, through cladding remediation works under the Housing (Cladding Remediation) (Scotland) Act. The postholder will be responsible for producing and distributing communications and newsletters to keep owners and tenants informed of progress throughout each stage of the process. The role will also involve delivering common repairs projects to enable investment to be taken forward in mixed tenure blocks where the Council has an interest as a co-owner/landlord.

The postholder will be responsible for assisting in securing private owner agreement and delivering common repairs projects to enable investment to be taken forward in mixed tenure blocks where the Council has an interest as a co-owner/landlord.

The successful candidate for this post will be able to demonstrate excellent written and verbal communication skills, case management skills and a commitment and drive to assist the surveying team in the delivery of large scale, housing investment. Experience of customer services, IT systems operation, administration skills is essential alongside an ability to think strategically and work with stakeholders to develop innovative approaches to delivering investment to mixed tenure blocks with private and Council tenant homes.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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