Customer Service Assistants - Front of House & Bar

Job Description

Join Our Front of House and Bar Team!

PLCW Culture and Wellbeing

Customer Service Assistants - Front of House & Bar
Assembly Rooms Edinburgh & Church Hill Theatre

Salary: £24,346 (pro-rata for part time)
Hours: 0 - casual hours

Are you looking for a fun and flexible way to work alongside your studies or as a second job? Want to gain experience in some of Edinburgh’s most iconic venues? We’re hiring Customer Service Assistants for our Front of House and Bar team!

You’ll work with a diverse and friendly team of colleagues while being part of live music, comedy shows, conferences, weddings, drinks receptions, and even festival events. No two shifts are ever the same!

What We’re Looking For:

• Customer Focus: A positive, can-do attitude and great communication skills.
• Team Spirit: Work well with others in a fast-paced environment.
• Flexibility: Weekend and evening availability is a must.
• Ambition: Whether you’re starting out or building on existing skills, this role offers hands-on experience in the events and hospitality industry.

What You’ll Do:

• Welcome guests and provide top-tier customer service.
• Serve tea/coffee and beverages in our bars, café areas, and event spaces.
• Ensure public areas are clean, tidy, and ready for action.
• Play a key role in safety and security during events.
• Help deliver unforgettable experiences for all our visitors.

Why Join Us?

• Be part of a team that values collaboration and creativity.
• Work in vibrant venues with events ranging from festivals to formal dinners.
• Gain experience that looks great on your CV.

No previous experience in a customer-facing role? No problem! We provide training to help you succeed.

If you’re ready to be part of a high-energy team and create amazing experiences, apply now!

Note: This is a casual position with no guaranteed hours. Shift availability includes evenings and weekends.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Requirements

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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