Hub Monitoring & Response Officer - Peffermill Industrial Estate

Hub Monitoring & Response Officer - fixed term until 30/06/2026
Peffermill Industrial Estate

Salary: £26,337 - £28,835 (pro-rata for part-time)
Hours: 36 per week, 52 weeks

The Telecare service provides responsive and preventative support to over 8000 people living across the city in their own homes, facilitated by community alarms and other technologies.

We are seeking flexible and resilient individuals who enjoy a varied role and working as part of a close-knit team, to join our busy and dynamic frontline service.

The post holder will assist in providing emergency and support services to Edinburgh's Telecare service users. You will offer advice and information to users, their next of kin and liaise with other council departments and outside agencies. You will visit users in their own homes and provide assistance and care to vulnerable adults.

The successful candidate will contribute to a variety of tasks that include answering calls from service users on the computerised calls handling facility, assessing the nature of an emergency call, prioritising the level of urgency, and responding accordingly.

You will visit service users, driving to their homes, and identify the extent of practical and emotional support required, contacting, and liaising with emergency services and other statutory /non statutory agencies when necessary.

You will provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving and handling using specialist equipment, where necessary.

You will develop your knowledge of the Assistive Technology Enabled care equipment and devices and support service users through demonstrating their use and assisting the team with installation and repairs.

You will maintain accurate records and statistics, and manage confidential records appropriately, where required.

You will be working to a 24/7 rota, which includes working 12 hour day and night shifts. Unsocial/ shift allowance payments of up to £7400 per annum.

Please note, the successful candidate will require a valid UK drivers licence.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

Follow us on Twitter at @edincounciljobs

View Hub Monitoring & Response Officer Job Description