Team Leader - Case Management

Job Description

Place – Housing and Homelessness

Team Leader Case Management (Low Rise Block Management Service)
Waverley Court 

Salary: £44,257 - £52,373
Hours: 36 per week

We have an exciting opportunity for a highly motivated and experienced people manager to join the Area Based Regeneration and Shared Repairs Service in the Low-rise Block management team.

The successful applicant will lead, motivate and develop a small team of Case Officers and Tenant liaison officers who deliver customer centred engagement to support the delivery of building improvements in mixed tenure blocks from inception to completion of projects. The successful candidate will join a new and developing team who have a positive team culture and support each other.

We are looking for candidates who can use their initiative, be innovative in their approach and have a desire to assist and support private owners and council tenants during works being carried out in and around their homes. The successful candidate will have knowledge and an understanding of tenement legislation, housing, property and construction services. You should be confident in supporting a busy team and have strong communication skills with experience of engagement with private owners and tenants, including at face to face meetings, in contracts of various values and complexity. You must be willing to attend occasional evening meetings with residents.

If you are someone who enjoys new opportunities and have strong leadership skills demonstrating our behaviours – respect, integrity and flexibility as well as extensive experience of maintaining and creating a high performing culture, driving change and service delivery, we would love to hear from you.

If you have any questions or want to know more about the role, please contact jackie.timmons@edinburgh.gov.uk for more information.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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