Ticketing Services Duty Manager - Usher Hall

Job Description

Place

Ticketing Services Duty Manager (FIXED TERM - 12 MONTHS)
Usher Hall

Salary: £28,046 - £32,010
Hours: 36 per week

Whether its performances from music legends like Bob Dylan or Lang Lang, the opportunity to hear stories from household names like Graham Norton or simply to sit back and enjoy a classic Christmas film with a live orchestra, our Cultural Venues host a wide variety of amazing events.  

An exciting opportunity has arisen for a Ticketing Services Duty Manager (fixed term - 12 months), to assist with the delivery and management of ticketing for events within our Cultural Venues (Usher Hall, Assembly Rooms, Churchill Theatre and Ross Theatre) as well as Museums and Galleries.

MAJOR TASKS/JOB ACTIVITIES/EXPERIENCE

The successful candidate should have significant experience in a supervisory or management role, working in a ticketing operation for a busy, high profile arts organisation including event set up, staff supervision and income reconciliation.

Key duties of the role will include event and offer set up, working with ticket agents to ensure the accurate management of ticket inventory and agreeing box office sales with the promoter on concert nights.

Having a proactive attitude, they will use their experience of working under pressure, to supervise a large team of staff and solve customer issues without calling on a senior manager. They will have the ability to demonstrate a history of working hours that are best suited to meeting the needs of the service (post includes evening and weekend work on an ongoing basis).

Experience of working with  Spektrix and DotDigital is desirable.

Please complete the application fully, ensuring you tell us about your relevant experience, skills and abilities in the relevant section of the form.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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