Financial Inclusion Officer (7814)

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Financial Inclusion Officer (7814)
37 hours per week, fixed term to 31 March 2027
£32,610 – £35,639 per annum ( inclusive of £2,997 Distant Islands Allowance )

The post holder will provide advice and guidance on welfare benefits (Scottish and National) and other services tailored to the individual needs of customers. The post holder will also be required to liaise with external agencies including Social Security Scotland, Department for Work and Pensions, Job Centre Plus, the Assessor and Western Isles Citizens Advice.

You must have good customer service skills as you will be required to handle situations where customers may be angry or upset.

You should have knowledge of welfare benefits and have the ability to explain entitlement and assessment processes clearly to customers.

It is essential you are educated to HNC level or equivalent.

Appointment to the post is fixed term until 31 March 2027.

Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of grade with annual incremental progression.

It is vital you read the attached job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

 

Closing Date: Monday 8 June 2026