Financial Inclusion Officer (7814)

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Financial Inclusion Officer (7814)
37 hours per week, fixed term to 31 March 2027
£32,610 – £35,639 per annum ( inclusive of £2,997 Distant Islands Allowance )

The post holder will provide advice and guidance on welfare benefits (Scottish and National) and other services tailored to the individual needs of customers. The post holder will also be required to liaise with external agencies including Social Security Scotland, Department for Work and Pensions, Job Centre Plus, the Assessor and Western Isles Citizens Advice.

You must have good customer service skills as you will be required to handle situations where customers may be angry or upset.

You should have knowledge of welfare benefits and have the ability to explain entitlement and assessment processes clearly to customers.

It is essential you are educated to HNC level or equivalent.

Appointment to the post is fixed term until 31 March 2027.

Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of grade with annual incremental progression.

It is vital you read the attached job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

Closing Date: Monday 8 June 2026

Oifigear In-ghabhaltais Ionmhasail (7814)
37 uairean a thìde gach seachdain, cuingealacihte gu 31 Màrt 2027
£32,610 – £35,639 gach bliadhna ( a’ gabhail a-steach £2,997 de Chuibhreann Eileanan Iomallach)

Bheir an neach san dreuchd seachad comhairle agus stiùireadh air sochairean sòisealta (Albannach agus Nàiseanta) agus seirbheisean eile a tha freagarrach airson feumalachdan sònraichte luchd-cleachdaidh. Bidh aig an neach san dreuchd ri bhith ag obair gu dlùth le buidhnean bhon taobh a-muigh, a’ gabhail a-steach Teàrainteachd Shòisealta Alba, Roinn na h-Obrach is nam Peinnsean, Ionad Obrach is Eile, Am Measadair agus Biùro Comhairleachaidh a’ Phobaill sna h-Eileanan Siar.

Feumaidh sgilean seirbheis luchd-ceannaich math a bhith agad, oir bidh agad ri dèiligeadh ri suidheachaidhean far am bi luchd-cleachdaidh feargach no tro chèile.

Bu chòir eòlas a bhith agad air sochairean sòisealta agus feumaidh an comas a bhith agad mìneachadh soilleir a thoirt seachad air pròiseasan làn-chòire agus measaidh dha luchd-cleachdaidh.

Tha e riatanach gu bheil thu foghlaimichte gu ìre HNC no teisteanas co-ionnan.

Thèid an neach a shoirbhicheas fhastadh airson ùine-shuidhichte gu 31 Màrt 2027.

Tha tuarastal na dreuchd a’ gabhail a-steach Cuibhreann Eileanan Iomallach. Thèid an neach a shoirbhicheas fhastadh air a’ chiad ìre den rang le cuibhreann ga chur ris gach bliadhna.

Tha e riatanach gun leugh thu an cunntas-obrach agus an sònrachadh pearsanta ’s gun toir thu iomradh air mar a tha thu a’ coileanadh gach slat-tomhais air a bheilear a’ toirt iomradh anns an t-sònrachadh phearsanta nad aithisg eòlais.

Thèid agallamhan a chumail an làthair gu pearsanta, a’ toirt cothrom dha tagraichean coinneachadh ris an sgioba agus agus beachd fhaighinn air ar àrainneachd obrach.

Ceann-latha: Diluain 8 Ògmhios 2026