Customer Assistant

Advert

Customer Assistant

Ewart Library, Dumfries

£4,767

You will be required to work 7 hours per week, 52.14 weeks per year.

Are you looking for your first step into the world of work? Want to build confidence, learn new skills, and make a difference in your community?

This is your chance!

 

What You’ll Be Doing

As a Customer Service Assistant, you’ll be at the heart of our library and council services, helping people every day. You’ll:

 

• Welcome customers and support them with their enquiries
• Help people find books, resources, and information
• Take bookings for council rooms and appointments
• Handle simple customer service transactions for the council
• Keep records up to date
• Support and lead events in the library such as craft sessions and storytime

 

 

What You’ll Gain

This role is perfect for young people aged 16–18 who want to:

 

• Build customer service skills and confidence
• Develop communication skills by working with the public
• Gain real workplace experience in a supportive environment
• Learn how council and library services work behind the scenes
• Add valuable experience to your CV or UCAS application

 

Why Apply?

• Flexible hours after school and on Saturday mornings
• Fun, friendly team environment
• A chance to make a positive impact in your community
• Training and support provided – no prior work experience needed!

 

Who We’re Looking For

• You must be aged 16 or over
• Friendly, approachable, and willing to learn
• Interested in helping people and working with the public
• Reliable and ready to take on new challenges

      • Enthusiastic about gaining workplace skills

Advert cont...

This role involves working after school 2 days per week and on Saturday mornings at the Ewart Library.

 

Don’t miss this opportunity to kickstart your career journey. Join us as a Customer Service Assistant and discover how rewarding it is to support your community while learning skills that will get your career started.

 

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing.  Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more.  Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact Delyce Robson, Development and Performance Coordinator Performance, 030 33 33 3004, delyce.robson@dumgal.gov.uk