Customer Experience Assistant

Job Purpose

Your enthusiasm for delivering excellent customer care will ensure a warm and welcoming environment is provided within our Museum venues. You will be driven by a commitment to deliver outstanding services within busy facilities, whilst maintaining the highest level of standards and contributing to an overall excellent customer experience. This role is focussed on Dean Castle Museum and gift shop. Please see the attached Job Specification and key activities which outline all responsibilities and duties for this post. TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.

Rate of Pay

Rate of Pay: £15.35 - £16.07 per hour Hours of work are an average of 14.5 hours per week as follows due to seasonal variations: April - October Saturday 09.45am – 6.15pm & Sunday 09.45am – 6.15pm (40 minute unpaid break applicable daily). November – March Saturday 09.45am – 4.15pm & Sunday 09.45am – 4.15pm

Responsibilities and Our Values

Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values; • Being honest and demonstrating integrity at all times • Engaging and inclusive with our people, partners and stakeholders • Striving for continuous improvement by being ambitious and aspirational in all that we do • Taking responsibility and being accountable for our organisation and our service delivery.

Additional Information

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of 2 appropriate and relevant references, 1 of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants for such posts will be required to become a Protecting Vulnerable Groups (PVG) Scheme member in respect of Regulated Work with either or both of these groups as appropriate, or if they are already a Scheme member, be subject to a PVG Scheme Record Update, before any formal offer of employment can be made by East Ayrshire Leisure. Please note:- PVG members' records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG Scheme Record or Scheme Record Update, if relevant to the post being applied for, will be discussed with the applicant prior to any formal offer of employment being made.