Visitor Assistant

Job Purpose

Your enthusiasm for delivering excellent customer care will ensure a warm and welcoming environment is provided within our Hospitality settings. You will be driven by a commitment to deliver outstanding services within our hospitality service, whilst maintaining the highest level of standards and contributing to an overall excellent customer experience. Please see the attached Job Specification and Key Activities which outline all responsibilities and duties for this post. TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.

Rate of Pay

Rate of Pay: £15.35 - £16.07 per hour Hours of work will be 35 hours per week, Monday to Thursday 9.00am - 5.00pm (50 minute unpaid lunch break applicable daily) and Friday 9.00am - 4.00pm (40 minute unpaid lunch break applicable). Flexibility may be required dependant on events.

Responsibilities and Our Values

You will be an ambassador for Ayrshire360 by exceeding the expectations of our customer service standards and in doing so promote and recognise the importance of our vision and values; • Be honest: demonstrating integrity and respect • Engage: inclusivity with our people, partners and stakeholders • Strive: be ambitious and aspire to continuous improvement • Take responsibility: own it and be accountable

Additional Information

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made. If you require further clarification, please refer to www.disclosurescotland.co.uk.