Customer Experience Assistant

Job Purpose

Your enthusiasm for delivering excellent customer care will ensure a warm and welcoming environment is provided within our Cultural Hubs and venues. You will be driven by a commitment to deliver outstanding services within busy facilities, whilst maintaining the highest level of standards and contributing to an overall excellent customer experience. Please see the attached Key Duties and Job Specification which outline all responsibilities and duties for this post. TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.

Rate of Pay

Rate of Pay £13.59 - £14.26 per hour This is an annualised hours post to meet the demands of our services, therefore your hours of work will vary weekly, with as much prior notice given as possible. Your pay will equate to 15 hours per week plus a 12.5%shift allowance. In return, we offer competitive salaries, exceptional employer pension contribution, generous annual leave, a range of local benefits and discounted fitness & golf memberships. This is a fixed term post until 31st March 2025

Responsibilities and Our Values

Contributing to and delivering excellent customer service across East Ayrshire Leisure Trust, the Customer Experience Assistant will prepare and deliver a wide range of planned programmes, activities and events contributing to the design and delivery of innovative, modern and sustainable services. Working within a performance management and continuous improvement framework, the postholder will strive to exceed the expectations of the Trust’s Strategic Vision and Delivery Plan, and in doing so, promote and recognise the importance of people in delivering our vision and values; • Being honest and demonstrating integrity at all times • Engaging and inclusive with our people, partners and stakeholders • Striving for continuous improvement by being ambitious and aspirational in all that we do • Taking responsibility and being accountable for our organisation and our service delivery

Additional Information

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made. If you require further clarification please refer to www.disclosurescotland.co.uk.