ICT Support Analyst

Job Summary

East Dunbartonshire Council is seeking a motivated and customer-focused ICT Support Analyst to join our ICT Support Team.

This is an excellent opportunity to play a key role in delivering high-quality ICT services across the organisation. Working within a collaborative and supportive team environment, you will provide technical expertise and customer support while contributing to the continuous improvement of ICT services and solutions.

As an ICT Support Analyst, you will operate in a fast-paced environment, working independently while sharing knowledge, skills and best practices with colleagues. The team follows ITIL principles to ensure the consistent delivery of effective and efficient ICT services.

The role is highly customer-focused and involves building positive working relationships with users, colleagues and third-party suppliers. You will be responsible for delivering first- and second-line ICT and multimedia support, resolving incidents and service requests, and ensuring service levels are achieved in line with agreed SLAs.

You will have the opportunity to support and develop your expertise across a diverse range of technologies, including:

• Microsoft Windows 11 and Windows Server 2022/2025
• Active Directory and Microsoft Endpoint Manager (MEM)
• Microsoft Intune Mobile Device Management
• Windows, Apple and Chromebook devices
• Cisco LAN infrastructure
• Multimedia and end-user technology solutions

We are looking for an individual with strong problem-solving skills, excellent communication abilities and a commitment to delivering outstanding customer service. If you enjoy working with a broad range of technologies and thrive in a dynamic technical environment, we would welcome your application.

The successful candidate will be flexible to work within the ICT Support and larger ICT Services team whilst contributing to the overall success of the Council.

For an informal discussion on this post, please contact Tejinder Singh Lota, ICT Support Leader on 07468 351 575 or email tejinder.lota@eastdunbarton.gov.uk

Charter of Commitment

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

• We will advise you of meeting the criteria for interview normally within 3 weeks.

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

PVG / Disclosure Scotland

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria.

Where the post you are applying for is considered a Regulated Role under the Disclosure (Scotland) Act 2020, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. Successful candidates who withdraw their application after the check process has started will be invoiced for the cost of the check.

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by the HR &OD Manager.

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary.

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

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East Dunbartonshire Council