Revenues & Benefits Officer

Job Summary

East Dunbartonshire Council is seeking a motivated and enthusiastic individual to join

our Revenues and Benefits team.

This is an excellent opportunity for someone looking to develop a career in Revenues

and Benefits, whether you already have experience in the field or have gained relevant

skills in a similar role involving assessment, decision making and the application of

legislation and policy.

Working as part of a busy and supportive team, you will play an important role in

delivering essential services including Council Tax, Housing Benefit, Council Tax

Reduction, Non-Domestic Rates, and the Scottish Welfare Fund. The role involves

assessing applications, making accurate decisions in accordance with relevant

legislation, regulations, and Council policies, and ensuring customers receive the

correct level of support.

About You

We’re looking for someone who has:

• Experience of assessing information and making decisions in line with legislation, regulations, policies, or procedures, ideally within a local authority, public sector, or similar environment.
  
  
• A methodical approach with excellent attention to detail and the ability to make accurate, well-reasoned decisions.
  
  
• Strong organisational skills and the ability to manage a varied workload.
  
  
• Excellent customer service and communication skills.
  
  
• The ability to communicate with empathy and sensitivity, recognising the needs of vulnerable customers and providing a supportive and customer focused service.
  
  
• Experience of working in a fast-paced environment, with the ability to prioritise competing demands and consistently meeting statutory timescales and service deadlines.
  
  
• Good IT skills and experience using multiple business systems.
  
  
• The ability to interpret and apply legislation, policies, and guidance.
  
  
• A flexible approach with the ability to work both independently and as part of a team.
  
  
• A willingness to learn and develop knowledge of Revenues and Benefits legislation and processes.

Working Arrangements

This is a remote/hybrid role. Following an initial office-based induction and training

period you will be predominantly delivering services from home. Attendance at Council

offices will be required for training, team meetings and other service requirements as

determined by management.

If you’re looking for an opportunity to build a rewarding career where you can make a positive difference to the local community, and have experience in assessing information, applying legislation or policy, and making sound decisions, we’d encourage you to apply.

For full details of the role and responsibilities, please refer to the attached Role Profile.

PVG/Disclosure Scotland

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria.

Where the post you are applying for is considered a Regulated Role under the Disclosure (Scotland) Act 2020, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. Successful candidates who withdraw their application after the check process has started will be invoiced for the cost of the check.

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by the HR &OD Manager.

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary.

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

Charter of Commitment

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

• We will advise you of meeting the criteria for interview normally within 3 weeks.

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

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East Dunbartonshire Council