Assistant IT Analyst - Service Desk & Desktop Services

Vacancy Information

Hourly rate of pay: £16.70 - £17.84

Days and Hours of Work:
Monday - Friday, 09:00-17:00
Starting and finishing times are flexible, and flexi time is applicable.
To start asap.

We are looking for a highly organised and detail-focused individual to join our IT Service Desk & Desktop Services team. This role is central to ensuring the effective day-to-day operation of IT services across East Lothian Council, supporting both internal staff and partner organisations.

This is an excellent opportunity for someone with strong administrative capability, customer focus, and experience working within an IT environment to contribute to a busy and varied service.

About the Role:

As an Assistant IT Analyst, you will play a key part in supporting the full IT asset lifecycle and Service Desk operations. Your work will involve close coordination with internal customers, senior stakeholders, and external suppliers to ensure IT services, equipment, and software are delivered efficiently and accurately.

Key Responsibilities:

• Provide first-line Service Desk cover, including call logging and triage during busy periods
• Deliver high-quality customer service to staff at all levels
• Manage IT ordering processes including purchase orders, quotations, and invoices
• Act as a key contact for external suppliers regarding orders and accounts
• Maintain accurate IT asset, licensing, and inventory records
• Support the full IT asset lifecycle from procurement to disposal
• Assist with stock control and asset tracking
• Support wider IT service and project activity

What We’re Looking For:

Essential

• Strong administrative and organisational skills
• Ability to deal with a wide range of customers at all levels
• Experience working with suppliers, orders, and invoicing
• High attention to detail and accuracy
• Strong communication and interpersonal skills

Desirable

• Experience in an IT Service Desk or support environment
• Experience with call logging systems or ITIL processes
• Experience in asset management or stock control
• Strong Microsoft Office skills, particularly Excel

Key Attributes

• Detail-oriented and methodical
• Customer focused and professional
• Able to work independently and as part of a team
• Calm under pressure
• Committed to continuous improvement

Working Arrangements:

This role is fully office-based at Council Headquarters in Haddington.

Job Details

To work as a member of the IT Service Desk & Desktop Services team with a primary focus on providing support for all aspects of the IT asset lifecycle to enable the Technical IT Staff to operate effectively and to help bring about Council wide digital transformation.

The key areas of responsibility are:
• Day to day asset management
• IT ordering and invoicing
• IT software licence management
• Provide call logging as part of the Service Desk

The Jobholder requires excellent attention to detail and organisational skills.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades credit passes/Nat 5 or equivalent level to include an IT related subject or an SVQ 2 in an IT/Computer related subject is an acceptable alternative.

Driving Licence
As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*
(*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)

Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please note:
If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.