Information & Service Support Officer - Children's Services - Service Development & Review Team

Vacancy Information

Hourly rate of pay: £18.70 - 20.32

Temporary until 4th November 2025.
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable, and starting and finishing times are flexible.
To start asap.

East Lothian children’s services have an exciting opportunity for an information and service support officer. This is a unique role within the service development and review team. The candidate will have a varied remit within a team that delivers on information management, policy and planning, quality assurance, business planning and service improvement activity. The post is temporary and fixed for one year from the date of appointment. Secondments will be considered.

The post holder will lead on providing performance management information for and on behalf of the senior management team and be the lead for the case management system (MOSAIC). The post holder will also lead on working with information management programmes including InPhase and PowerBI. Candidates should also be confident in working with information data bases and EXCEL.

The post holder will be responsible for the line management of business support, maximising service delivery within specific standards in accordance with the Council’s policies. Excellent working knowledge and skills in data protection and data security will be a key requirement for the role.

The role of information and service support officer will involve partnership working with our MOASIC team, social work teams, council departments and multi-agency partners including the third sector and national agencies. Candidates should be skilled in working in partnership to lead and deliver on varied project activities to a high standard within agreed timescales.

Candidates should work well under pressure and be able to manage competing demands from Scottish Government requests, children's services partners and the children’s services management team.

East Lothian Children’s Services are absolutely committed to keeping the Promise and ensuring the voice of children, and their families’ remain at the heart of everything we do. East Lothian children’s services are keen to recruit employees who are passionate children's rights and achieving the best possible outcomes for children, young people and their families.

We are committed to promoting an open and trusting culture at all levels of the organisation and prioritise continuous professional development and learning. Our staff are our greatest asset and we strive to be supportive, inclusive and trauma informed in everything that we do.

Our vision is to support children and young people to live with their families when it is safe to do so. We have redesigned our services to ensure that the right support is offered at the right time and our staff are involved in developing services and implementing improvement activity around this goal.

We have an accessible senior management team who are committed to recruiting the best people to compliment the wide range of knowledge and experience that exists throughout the service.

To discuss this job vacancy or working for East Lothian Council, please contact the recruitment manager on the details below:

Lisa Shine - 07929837319

Home Working Consideration
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview. All applicants must live in the UK and will be expected to attend Council offices from time to time as required.

Job Details

To provide performance management information for and on behalf of the senior management team and be the lead for the case management system (MOSAIC) and process improvement

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to HNC or SVQ Level 3 in relevant discipline e.g. Information Management or Business Management.

Disclosure
The preferred candidate for this position may be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.

Please note:
If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.