Mid-Market Housing Officer

Vacancy Information

The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly.

Hourly rate of pay: £18.70 - £20.91

Days and Hours of Work:
Monday - Friday, working times are negotiable.
Flexi time is applicable, and starting and finishing times are flexible.
To start July 2025.

An exciting new opportunity has opened up for a customer-focused individual to manage mid-market rental properties on behalf of East Lothian Mid Market Homes LLP, an arms length partnership of East Lothian Council. Operating across East Lothian, you will be the first point of contact for new and existing customers, ensuring excellent customer service and high levels of customer satisfaction. You will be delivering a responsive and effective housing management service to all ELMMH customers, across a range of administrative functions from processing new applications, ensuring effective void turnaround, ensuring rent is paid on time, coordinating repairs and identifying defects as well as developing and implementing policies and procedures. You should be a strong team player, self-motivated, passionate about excellent customer service and have good organisational, communication and people skills and a good knowledge of the relevant legal and policy framework which applies to private tenancies. Whilst this post is part-time, we are ideally looking for someone who can work every day.

Home / Hybrid Working Consideration
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview. All applicants must live in the UK and will be expected to attend Council offices from time to time as required.

Job Details

To effectively deliver a responsive and effective Housing Management service in relation to East Lothian's Mid-Market Rent Homes.

This post will be key in delivering direct customer facing services with a range of administration functions. This person will be the first point of contact for the applicants applying for the Mid-Market properties and is therefore key in assuring excellent customer service and high levels of customer satisfaction.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Must be educated to HNC Level or equivalent in a housing related subject and/or hold the CHI Level 3 Certificate in Letting and Managing Residential Property (or equivalent).

Driving Licence
As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*
(*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)

Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.