Performance & Business Development Officer - Revenues

Vacancy Information

Hourly rate of pay: £26.09 - £29.14

Days and Hours of Work:
Monday - Friday, 09:00-17:00
Starting and finishing times are flexible, and flexi time is applicable.
To start 1st July 2026.

East Lothian Council's Revenue Service is seeking a motivated and skilled Performance & Business Development Officer to support the delivery of high quality, efficient and customer focused services. Reporting to the Service Manager, you will play a key role in developing a culture of continuous improvement, strong performance management, and effective service development across all teams.

In this role, you will design and maintain Performance Management Frameworks, produce statutory and non statutory reports, analyse complex data, and support service planning and strategic decision making. You will lead improvement projects, contribute to digital transformation, and help shape policies, processes and service delivery models. The post also supports budget monitoring, benchmarking, research, and engagement with internal and external stakeholders.

We are looking for someone with excellent analytical skills, strong communication abilities, and experience in performance management, service development and business improvement. You should be confident working with data, managing projects, and building positive working relationships across services.

Join us and help drive performance and continuous improvement across the Revenues Service.

Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview.

Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.

Job Details

Reporting directly to the Service Manager, you will develop and support a positive culture where performance and continuous improvement are fully embraced and embedded within all Service teams.

Support the Council’s vision and values by encouraging ownership and accountability for performance and service improvement within all Service teams.

Develop and maintain robust Performance Management Frameworks for all Service teams to measure performance against Service Plan targets and outcomes.

Ensure that the Service delivers outstanding performance results and provides the highest quality services as efficiently and effectively as possible.

Support the Council’s strategic aims and objectives by initiating change and influencing strategic decision making.

Work collaboratively to support teams and develop relationships based on trust, understanding and mutual respect.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to HND or SVQ4 level and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

Driving Licence
A full current driving licence is desirable for this post.

Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please note:
If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.