Rent Income Adviser - 2 Positions Available

Vacancy Information

Hourly rate of pay: £15.52 - £16.58

Post 1 - Temporary for 12 months.
Days and Hours of Work:
Monday - Friday
Flexi time is applicable, and starting and finishing times are flexible.
To start as soon as possible.

The successful candidate will be part of Team delivering an efficient and effective Rent Income service to all Council tenants in East Lothian. The successful candidate will help the team minimise Rent arrears, and maximise income, to ensure the Council has the finances to deliver quality Housing services. Initially, the successful candidate will be tasked with reviewing and managing Homeless Former Tenant debt.

Post 2 - Temporary secondment cover until 31st March 2026.
Days and Hours of Work:
Monday - Friday
Flexi time is applicable, and starting and finishing times are flexible.
To start as soon as possible.

The successful candidate will cover an internal secondment for approximately nine months, and be part of Team delivering an efficient and effective Rent Income service to all Council tenants in East Lothian. The successful candidate will help the team minimise Rent arrears, and maximise income, to ensure the Council has the finances to deliver quality Housing services.

You will be asked to indicate which post(s) you would like to be considered for when you complete the application form.

An opportunity has arisen for a 2 Rent Income Advisers to work within our Revenues Service based at John Muir House, Haddington.

As well as being educated to a minimum of SVQ Level 2 or equivalent, and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant working experience, the successful candidates must be able to illustrate experience of working in a customer-focused environment, excellent written and verbal communication skills, and excellent negotiation and organisational skills.

Home / Hybrid Working Consideration
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview. All applicants must live in the UK and will be expected to attend Council offices from time to time as required.

Job Details

As part of Team deliver an efficient and effective Rent Income Section service to all Council tenants in East Lothian and commit to achieving the lowest level of current and former tenant rent arrears by minimising arrears and maximising income to ensure the Council has the finances to deliver quality Housing services by ensuring customers are fully supported throughout the process and in compliance with the rent recovery process.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
NC/SVQ Level 2/Higher or equivalent level of knowledge and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

Driving Licence
As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*
(*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)

Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.