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Council HQ, John Muir House, Brewery Park, Haddington, EH41 3HA
£28,030 - £30,458 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

Applications for this job cannot be made online. Please refer to the advert for further information.

Vacancy Information

Hourly rate of pay: £15.36 - £16.69

Days and Hours of Work:
Monday - Friday, 09:00-17:00 (flexible hours)
To start asap

Applications for this post will only be accepted from current employees of East Lothian Council (this includes casual and agency staff who are currently undertaking work for us). 

An opportunity has arisen for a Rent Income Officer to work within the Council's Revenues Service. This post would normally be based at John Muir House, Haddington but an application for homeworking from the successful applicant can be considered. IT equipment would be provided.

Whilst recovering from the significant financial pressures created as a result of the Covid-19 pandemic, we are now dealing with the biggest cost of living crisis since the 1970s and many households are now struggling to meet day to day living costs.

The role of the Rent Income Officer is to protect Council income streams and maximise collection levels whilst balancing the pressures faced by so many households at this time.

The successful candidate will assist with the charging and collection of rental income in line with policy and procedures, ensuring a preventative approach is adopted to stop rent arrears accruing and ensuring early intervention to prevent the situation from escalating.

The successful candidate will work closely with tenants to negotiate repayment of any debt accrued and to identify opportunities to maximise the household income via take-up of welfare benefits and grants available, where eligibility exists.  

For serious arrears cases, the successful candidate will prepare cases for court action and if all attempts to engage with a tenant to recover debt owed fail, will assist with evictions.

The successful candidate will also have a role to play in the development of the Rent Income team, contributing to service improvement work.

The successful candidate must demonstrate experience of working within a customer focused environment and will have the ability to work in a caring and empathetic manner with people who are experiencing financial difficulties. Experience of working with vulnerable people in adverse social circumstances and experience of working in a debt management environment is desirable. 

The successful candidate will be highly motivated and will have excellent communication, organisational and negotiation skills and be able to work remotely in an effective way, using Microsoft Office applications and other Council IT systems.

There will be a requirement for the successful candidate to use their own vehicle to visit Council tenants in their homes and visit local Council offices to meet with tenants and attend rent surgeries and meetings. A current, full UK driving licence is required.

Home Working Consideration  
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found lang="EN">ies">here. Home or Hybrid working options can be discussed with candidates invited for interview. All applicants must live in the UK and will be expected to attend Council offices from time to time as required.

Job Details

Responsible for the delivery of an effective and efficient income management service which ensures that the Council has the finances to deliver a high quality Housing Service to all council tenants in East Lothian and that the customer is fully supported throughout.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job.  You will need to refer to these in order to complete the application form.  You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work.  Should you be invited to interview, you may be asked questions based on these behaviours.  Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
HNC/SVQ Level 3 or equivalent level of knowledge and/or relevant working experience.

Driving Licence
As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*

(*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)

The preferred candidate for this position may be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.

Please note:
If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link

If you require further information about this vacancy, please call 01620 827868, or email us on

Please note: We do not accept CV's (either electronically or by mail).  All our vacancies must be applied for by fully completing the on-line application form.  Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. 


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