Service Manager - Revenues - INTERNAL APPLICANTS ONLY

Vacancy Information

Hourly rate of pay: £39.03 - £43.97

Days and Hours of Work:
Monday - Friday, 09:00-17:00
Days of working are negotiable, starting and finishing times are flexible, and flexi time is applicable.
To start 1st July 2026.

Applications will be accepted from those wishing to be considered for this role on a part-time basis. If you are applying for this role on a part time basis, please tell us in the Additional Information section of the application form.

We are seeking an experienced, forward thinking Service Manager to lead the council's Revenues service. This is a strategic leadership role at the heart of supporting our communities and ensuring the financial sustainability of the council.

The Revenues Service interacts with every household and business in the county, and is responsible for the billing and collection of over £200 million income each year across Council Tax, Business Rates, and Housing Rents. Alongside this, our Financial Support and Financial Inclusion teams deliver vital services including welfare rights advice, income maximisation support, benefits administration, and financial assessments for some of our most vulnerable residents.

You will also lead the Council Resources Systems Team, which provides essential systems administration and development across Finance, Revenues and Benefits, and HR—ensuring our digital platforms are robust, efficient, and future ready.

Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview.

Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.

INTERNAL APPLICANTS ONLY
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).

Job Details

To deliver top performing revenue collection to ensure that the Council has the financial resources available to provide quality services to the residents of East Lothian.

To ensure the co-ordinated management and delivery of a responsive, efficient and accessible welfare advice and support service for East Lothian residents, with a strong focus on income maximisation.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The East Lothian Way
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to degree level or equivalent and or equivalent level of knowledge/ training/ experience required to do the job.

Membership of relevant professional body.

Continuing Professional Development evidence.

Additional Information

For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.