Systems Officer - Digital & Systems INTERNAL APPLICANTS ONLY

Vacancy Information

The salary advertised is full time (35 hours per week).  Part-time hours will be pro-rated accordingly.

Hourly rate of pay: £15.36  - £16.69

Days and Hours of Work:
Thurs & Fri - 09.00 - 17.00
To start  1st February 2023

INTERNAL APPLICANTS ONLY
Applications for this post will only be accepted from those currently working for East Lothian Council (including casual and agency workers)

Based in Penston House, Macmerry, however will be required to work from other East Lothian Council offices and from home at times.

East Lothian Council's Digital and Systems Team, based in the Contact Centre, manages and develops electronic systems used by the Customer Services Unit. The successful applicant will work as a member of this team and duties will include running system processes, system administration, general housekeeping and security management of several systems including but not limited to two call managment systems, a library management system, a card management system and door access system.

We require a dynamic, enthusiastic and motivated person, with excellent communication skills and plenty of initiative to join our very busy team.

As the Contact Centre is a 24 hour / 365 day operation there will be a requirement to work out-of-hours to assist with system servicing and upgrades or help resolve critical system malfunctions and to also provide emergency system support cover.

Home Working Consideration
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview. All applicants must live in the UK and will be expected to attend Council offices from time to time as required.

Job Details

To assist with the design, maintenance and development of systems and digital services 
offered by Customer Services and with the system housekeeping, data security and data quality of these systems.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job.  You will need to refer to these in order to complete the application form.  You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work.  Should you be invited to interview, you may be asked questions based on these behaviours.  Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to HNC or SVQ Level 3 in a relevant discipline e.g. IT or Business 
Management and/or able to demonstrate equivalent knowledge, skills and 
competencies gained through previous experience in systems administration, business 
administration or as an IT analyst.

Disclosure
The preferred candidate for this position may be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.

Please note:
If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail).  All our vacancies must be applied for by fully completing the on-line application form.  Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.