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Ref no:
Barrhead Offices 211 Main Street Barrhead East Renfrewshire, G78 1SY
£23,504 - £24,836 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:


The  successful  candidates  role  will  be  to  assist  the  team  leader  in  achieving
increased  levels  of  collection  in  the  areas  of  Housing  benefit  overpayments  and Council Tax. 
You will work as part of a team and will negotiate with customers, making suitable  
repayment arrangements, monitoring these arrangements and taking appropriate
recovery action when necessary. You will answer customer enquiries via telephone,
email, written correspondence and also assist customers at the Council’s service

You  will  use  a  number  of  different  databases,  including  the  Corporate  arrears
recovery system (CARS) and the Council tax and benefits systems.

You will work closely with the Council’s appointed Sheriff Officers and liaise with
outside agencies as well as other Council services including the MART team.

You should have a minimum of 3 standard grades (1 to be English) or equivalent. A
high standard of customer care skills are required.  Experience in Local Authority
Revenue collection would be advantageous, as would knowledge of Council Tax and
Housing benefit overpayments. A working knowledge of Microsoft office packages is

This post is subject to a Basic Disclosure Check.

Depending upon the needs of the service, staff in Hybrid roles will typically work from home for up to 40-60% of the time where the needs of the service can still be met.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here:

Please note East Renfrewshire Council does not provide Visa sponsorship.

Additional Information

Please click on the attachments below for full details of this post.

  • Disability Confident Employer - Committed