Customer Service Assistant

Advert

DEPARTMENT: Business Operations & Partnerships

NUMBER OF VACANCIES: 1

HOURLY RATE: £15.00 - £15.35

ANNUAL SALARY: £27,373 - £28,012

We are looking for an enthusiastic individual to join our Customer Service Team, working to support our Public Reception and our customer service administrative functions.

In this role the main responsibility will be the first point of contact working at Giffnock Reception. Other duties will include responding to customer enquires both face to face and via our digital channels. You will also support customer service administrative processes including administration of copy registration certificates, blue badge and National Entitlement Cards, Payments, along with other customer service support functions.

The successful applicant should be able to work on their own and as part of a Team and have a passion for delivering excellent Customer Service. Experience of dealing working in a busy reception area handling multiple enquires is essential. Key parts of this role also include excellent communication skills and experience of dealing with a variety of council related services.

This post is subject to a Level 1 Disclosure Check.

Recruitment Dates

Closing date for applications: Sunday 07 June 2026

 

Shortleet date:        TBC

 

Interview date:        TBC

 

If you would like an informal discussion about the post, please contact Alan Macdonald, 0141 577 3126 (No agencies please).

Additional Information

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

East Renfrewshire Council has launched a new 15-year Community Planning Partnership vision called ‘A Place to Grow’.  Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Council does not provide Visa sponsorship.

References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer.  It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees.  Please note only work email addresses for referees will be accepted.  Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.