Head of Operations

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This is an exciting opportunity to join a friendly, dynamic and creative team delivering culture and leisure services. With over 400 employees East Renfrewshire Culture and Leisure Trust (ERCL) is an award-winning £10M turnover charity delivering sport, leisure, arts and culture services in East Renfrewshire. We operate 10 libraries, 4 leisure centres and pools, sports and arts development programmes, a 330 seat theatre and a wide range of community facilities. Since launching we have grown our commercial income by 20%, whilst reducing our local government funding by 25%, picking up awards for our services and customer care along the way.

As Head of Operations you will join a small and friendly senior management team, reporting to the Chief Executive. You will be directly responsible for leading a multi-site venues team with responsibility for leisure centres, swimming pools and the front-of-house management of a theatre. 

We’re looking for someone who is passionate about public services and wants to help deliver ambitious plans within a competitive commercial environment, while ensuring compliance with charity governance and sound financial planning and management to help maintain the charity’s financial sustainability. You will be skilled at working and dealing with partners; relish working within a diverse business that mixes commercial and charitable activities; and be as comfortable providing advice, challenge and scrutiny as you are fresh ideas.  Sound operational experience together with knowledge of public sports and leisure best practice, a good grounding in health and safety and a commitment to customer care are essential.

We offer flexible working options including hybrid working with a blend of in-office and working from home

*Depending upon the needs of the service, staff in Hybrid roles will typically work from home for up to 40-60% of the time where the needs of the service can still be met.

 The post will be subject to a Basic Disclosure check.

 Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note East Renfrewshire Culture Leisure & Trust does not provide Visa sponsorship.

As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.

Additional Information

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