Response Centre Operator

Advert

This is an exciting time to join our Team as we have implemented a new structure within the department to enhance the way we work and improve how we deliver our services to our communities. Our Response Centre is also about to undergo a complete refurbishment to provide a new and modern working environment.

You will provide effective call handling and arrange response using various communication systems within our 24/7/365 control room, including the provision of the Council’s Telecare Alarms Service to elderly and vulnerable residents.

You will receive, assess and action calls from our council services, staff and members of the public including services which require emergency responses.  You will also take initial action when you receive police observation requests.

You will monitor our CCTV systems scanning East Renfrewshire to identify anti-social, criminal and suspicious activity.

As our eyes, you will report activity to the relevant authorities to help keep East Renfrewshire safe.

You will be part of the front line response in dealing with anti-social behaviour and neighbour disputes in real time.

An important part of the job is maintaining and updating accurate records of all control room activities and services using the relevant databases and Microsoft packages.

The post is subject to a Level 1 Disclosure Check and a police vetting procedure.

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Council does not provide Visa sponsorship.

References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer.  It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees.  Please note only work email addresses for referees will be accepted.  Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.

Additional Information

Please click on the attachments below for full details of this post.