Scheduling and Monitoring Officer

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We are recruiting to a new and exciting role of Scheduling & Monitoring Officer who will lead the scheduling and monitoring function within our Care at Home service. This key role will drive and develop the use of our scheduling and monitoring software solution and will line manage our team of Scheduling and Monitoring Assistants, in a fast paced environment.

You will oversee resource management to ensure all home care visits to our service users are planned and monitored as well as prioritising workloads in response to changing service demands and availability. You will also act as the focal point for scheduling and monitoring related enquires, data extraction, reporting and analysis provision for key stakeholders.

The role is integral to how we deliver person centred care services across East Renfrewshire enabling individuals to remain safe and supported within their own home.

You will report directly to the Team Manager - Service Support and the role will allow you to demonstrate your line management and technology skills as well as playing a key part in developing and improving service provision using forecasting and forward planning approaches.

This full time posts typically operates on a Monday to Friday work pattern although flexibility will be required reflecting the nature of the operational requirements of a seven day a week Care at Home service.

This post is subject to a Level 2 Disclosure Check.

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

East Renfrewshire Council has launched a new 15-year Community Planning Partnership vision called ‘A Place to Grow’.  Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note – East Renfrewshire Council does not provide Visa sponsorship.

References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer.  It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees.  Please note only work email addresses for referees will be accepted.  Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.

Employability Support – Work East Ren – For further support on completing job applications, East Renfrewshire residents can access free support from our employability team Work East Ren.  They can also provide general support with other employability matters.  Please contact Work East Ren on 0141 577 8438, email worker@eastrenfrewshire.gov.uk or visit the website https://www.workeastren.co.uk/

Additional Information

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