Venue Duty Officer

Job Description

We require a highly motivated staff member to provide our customers with a great overall venue experience. We’re looking for candidates that are passionate about their customers and will play a vital role in the operational delivery of the front line service to the public. As part of the leisure team you will be responsible for the day to day operations of the venues, ensure safety and behaviour of customers is controlled and provide trained assistance in the form of lifesaving skills when necessary. You would also be responsible for ensuring the safety and cleanliness of our facilities along with set up and dismantle equipment when required and general cleaning duties.

You must have a current National Pool Lifeguard Certificate, a Pool Plant certificate would be advantageous and have experience within the leisure industry. You must be able to demonstrate good communication skills, key knowledge of customer care and be able to work in a team environment. The ability to work evenings and weekends is required.

We are offering a very competitive rate of pay amongst many other benefits. These include public holiday leave, access to a generous pension scheme, free access to our facilities and opportunities for overtime. We also offer in house training to ensure you are comfortable and supported to perform to a very high standard in this role.

We have an exciting permanent opportunity to join our ERCLT Venues team in a friendly and supportive environment. As part of this role you will be responsible for:

• Supporting the Venue Manager and Team Leaders, ensuring that the Venue is managed to a high standard and delivers a high quality customer journey.
• Undertake the day to day operation role aspects of the Venue Team Leader during periods of absence.
• Undertake Venue operations to deliver the programmed activities.
• Working with Venues Manager and other colleagues, maximising usage and income.
• Ensure Customer Journey is a high quality experience, leading the Venue Customer team to deliver outstanding customer service.
• Oversee systems in relation to financial and statistical information to ensure information is accurate and transactions are in line with appropriate policies.
• Monitor swimming pool test results, taking any corrective action required.

We need someone who has:

• excellent customer skills,
• good communication,
• Be able to find solutions to booking requirements,
• Experience of being responsible for Cash and compliance with financial regulations,
• Competent and able to use Computer
• Experience of running pool plant and recording information accurately.
• Ability to use Venue Management software i.e. Theatre, Leisure or Library systems

Ability to run shifts to deliver appropriate service levels for safe operation

Ideally the successful post holder will also have a pool plant certificate and be able to work on your own initiative or within the team.

Requirements

This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act 2007. It is an offence therefore to apply if you are barred from working with children. In addition to this, if you have lived or worked in any country outside the UK in the past 10 years, there may be a requirement for an overseas police check.

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Culture Leisure & Trust does not provide Visa sponsorship.

References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted. Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.

Please click on the attachments below for full details of this post.