Clerical Assistant/Customer Adviser

Job Advert

At Falkirk Council, we want Falkirk to be a place people love to live, work and visit and we need dedicated people to help make that happen.

We are looking for caring, professional and resilient individuals to join our Social Work Call Handling Team. As the first point of contact for Social Work Services, you will support service users, families, carers and professionals, ensuring they receive the right information and are connected to the appropriate team.

What you'll bring

• Experience in customer service, administration, contact centre or front line support
• Excellent communication and listening skills
• The ability to handle sensitive information with discretion
• Strong IT, organisational and record keeping skills
• A calm and professional approach in challenging situations

Key responsibilities

• Handling calls and enquiries relating to Adult and Children's Social Work Services
• Recording information accurately on Council systems
• Directing enquiries and requests for support to the appropriate Social Work team
• Escalating urgent concerns in line with safeguarding procedures
• Delivering excellent customer service at all times

Why join us?

• The opportunity to make a real difference in your community
• Full training and ongoing support
• A friendly and supportive team environment.

You will work 18.5 hours per week.

This post is temporary until June 2027 to cover maternity leave.

If you enjoy helping people and want a rewarding role supporting Social Work Services, we'd love to hear from you.