Customer & Business Support Assistant

Job Advert

Can you ‘MAKE IT HAPPEN’?

To support the Council’s drive to become Council of the Future we are looking to appoint a temporary part-time dynamic and enthusiastic Customer & Business Support Assistant who will enjoy working in an environment of continuous change and improvement.

You will be educated to SVQ level 2 or equivalent, with a positive ‘can do’ attitude, the drive to ‘make it happen’ in a busy working environment delivering a high quality responsive Customer & Business support service across a diverse range of services.

You will have sound communication, planning and organisation skills, and must be able to work to deadlines within a busy team, ensuring excellent customer service to both internal and external customers. Key tasks will include the co-ordination and arranging of statutory child care reviews and child protection planning meetings; and updating/maintaining spreadsheets and in-house bespoke systems associated with these meetings.

You will have knowledge and experience of Microsoft Office including Outlook Calendar and Teams functions, and an understanding of data protection legislation requirements.

This role will involve some element of hybrid working which will be a combination of home and office working but Service demands will dictate as/when hybrid working will be suitable for the post holder.

You will work 18.5 hours per week, full-day Wednesday, Thursday and Friday morning.

This post is temporary until September 2025 to cover a secondment period.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check