Customer Service Assistant
- Location:
- The Helix, 4 Stadium Way, Falkirk, FK2 9EE
- Salary:
- £26,314 - £26,603 per year pro rata
- Contract Type:
- Temporary
- Position Type:
- Part Time
- Hours:
- 17 hours per week
Job Advert
Customer Service Assistant at The Helix; Home of the Kelpies
We are looking for enthusiastic individuals with a passion for great customer service to join our team at the Helix Visitor Centre next to The Kelpies. As a customer service assistant, you will be the face of our business and will help provide a 5 star experience for all visitors to The Helix. We are looking for individuals with customer service experience who display a positive attitude, are passionate, organised and can successfully work as part of a team. A strong willingness to learn is also critical.
You will work 17 hours over 4 shifts per week across a three week rota. Shifts will be 16.30 – 20.30 or 17.30 – 20.30 and will include an equal share of weekend shifts. You will assist with selling, re-stocking and merchandising of our retail range, sharing your knowledge of the products on sale. You will provide information that will assist our visitors as they move around The Helix and/or beyond and perform general administrative duties including taking telephone enquiries.
This post is temporary until September 2026 due to service requirement.
If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.
If you are interested in applying for this role, please fill in the form on My Job Scotland with as much detail as possible to allow us to get the best possible picture of who you are and what your experiences have been.
If you have any questions about the role or would like more details about the contracted hours, please contact Paulina Piotrowska on 01324 590600.