Debt Management Assistant
- Location:
- The Foundry 4 Central Park Larbert, FK5 4RU
- Salary:
- £25,793 - £27,182 per year
- Contract Type:
- Temporary
- Position Type:
- Full Time
- Hours:
- 37 hours per week
- Work From Home:
- Hybrid
Job Advert
*APPLICATIONS FROM FALKIRK COUNCIL EMPLOYEES ONLY*
With responsibility for the management of customers who are in arrears with their Temporary Accommodation rent, either by telephone or by visiting them in their home and negotiate payment arrangements.
You will work closely with our Housing needs team to monitor arrangements, and review account to progress arrears actions. You will help customers access the advice and support available. You will have good communication skills and be able to work under pressure and to strict deadlines.
You should possess existing knowledge of rent arrears collection and be already proficient in the use of the nec housing system, as well as excellent interpersonal skills and be able to relate to homeless people in a sympathetic manner. Tact and discretion are vital. Experience of working with people in a vulnerable environment would be desirable.
This post is temporary until June 2026 to cover a temporary project.
If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.