Housing Assistant

Job Advert

Are you passionate about making a difference in your community? Do you thrive in a fast-paced, customer-focused environment? We’re looking for a dedicated Housing Assistant to join our team and help deliver a high-quality housing service that supports tenants, homeowners, and the wider community.

What You’ll Do:

As a Housing Assistant, you’ll play a key role in supporting our Housing Management and Income Services. Your responsibilities will include:

• Providing clear, accurate housing advice to tenants and homeowners.
• Assisting with mixed tenure repairs and consultations.
• Supporting tenancy sustainment and housing options.
• Identifying rechargeable repairs and ensuring income recovery.
• Proactively managing housing debt and negotiating repayment plans.
• Coordinating appointments and liaising with Housing Officers.
• Handling sensitive customer interactions with empathy and professionalism.
• Ensuring compliance with health and safety procedures.

What We’re Looking For:

We’re seeking someone who is:

• Organised and able to manage their own workload.
• Skilled in handling conflicting priorities and deadlines.
• A confident communicator with excellent written and verbal skills.
• Able to remain calm and professional when dealing with distressed or challenging individuals.
• Knowledgeable about housing legislation and committed to maintaining confidentiality.
• A team player who uses initiative and sound judgement in their work.

Why Join Us?

• Be part of a supportive and dynamic team.
• Make a meaningful impact on people’s lives.
• Gain experience in a varied and rewarding role.
• Benefit from a hybrid working arrangement.
• Opportunities for development and progression.

You will work 37 hours per week Hybrid (a mix of office-based and remote working).