Housing Needs Assistant

Job Description

You will provide an efficient and effective housing options approach to help people resolve their housing need.  This includes supporting customers to access services to help prevent and alleviate homelessness.  You will signpost complex enquiries to specialist officers, liaising with stakeholders in other departments internally and externally.  You will also process and manage temporary accommodation requests and support referrals.

Applicants should possess excellent interpersonal skills and be able to relate to people in a sympathetic manner.  Tact and discretion are vital.  Applicants should have knowledge of Housing and Homeless legislation along with qualifications in Housing and/or relevant experience.  Experience of working with people in a vulnerable environment would be desirable.

You will be able to prioritise workloads, work under pressure and work in a team with minimal supervision.

You will be required to be mobile across the council area.

You will work 37 hours per week.

If you are the successful candidate, you will be required to gain/maintain PVG Scheme Membership.

This post is temporary until 31 August 2026.

Should you require further information please contact Jennifer Goldie on 01324 503600.