Operations Support Assistant

Job Advert

Operations Support Assistant (Part-Time)

Location: West Mains Industrial Estate, Grangemouth, FK3 8YE
Contract: 12-month temporary position
Hours: 14 hours per week

We are currently seeking a part-time Operations Support Assistant to join our team on a temporary 12-month contract. This role is based at our office in West Mains Industrial Estate, Grangemouth, and offers a consistent working pattern across Thursdays and Fridays.

Key Responsibilities

As part of our dynamic team, you will:

• Act as the first point of contact for all enquiries, liaising with service users, their representatives, and internal/external colleagues via telephone, email, face-to-face, online, and written communication.
• Plan and coordinate deliveries, collections, repairs, and maintenance visits, ensuring optimal routing and resource allocation.
• Process and update equipment requests, service user records, stock movements, repairs, and follow-up actions using JLES and related management systems.
• Provide technical support for JLES systems and mobile devices.
• Assist in preparing financial, stock, and management reports in line with statutory and regulatory requirements.
• Process financial transactions including purchase orders and invoices.
• Perform general office duties such as data cleansing, filing, photocopying, and maintaining stationery supplies.
• Support warehouse operations including stocktaking and other relevant tasks to ensure efficient service delivery.
• Deliver excellent customer service and ensure best value across all activities.

What We’re Looking For

To succeed in this role, you’ll need:

• Strong communication and interpersonal skills.
• Excellent organisational and IT capabilities.
• A proactive and flexible approach to work.
• A commitment to delivering high-quality customer service in a fast-paced environment.

Additional Information

• Hours: 14 hours per week, Thursday 9AM-5PM Friday 9AM-4PM
• Location: Based at our warehouse office in Grangemouth.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.

For further details, please contact Brian Stewart on 01324 508768.