Support Engineer

Job Advert

Falkirk is the home of the Kelpies and the world-famous Falkirk Wheel

Serving over 158,000 citizens in the heart of Scotland – Falkirk Council has an exciting opportunity for an enthusiastic and energetic IT professional to join the Network and Infrastructure team.

As part of this team of ICT professionals you will provide support in the following areas:

• Enterprise Telephony, including the migration of analogue systems to digital and the support of our One Cloud Cisco Voice over IP (VoIP) system.
• Enterprise Network – basic configuration of network equipment to support telephony.
• ICT Network infrastructure – assisting with the design, installation and maintenance of structured IT cabling and providing day to day support for customers including fault finding and providing fixes.
• Video Conferencing – assisting with the purchase, installation and maintenance of our Microsoft Teams Rooms environment which provides audio, video and collaboration services.

Our benefits

We offer a wide range of benefits to our employees, these include

• A variety of flexible working options to suit your work/life balance (subject to business needs)
• Our way of working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working on or off site.
• Generous annual leave entitlement, including additional leave purchasing scheme
• Local Government Pension Scheme
• Employee discounts with local and national retailers
• Car lease scheme
• Ongoing training and development opportunities
• Making a difference – If you want to use your skills and experience with an organisation that is genuinely invested in making a difference, is committed to improving people’s lives and has a direct impact on the wellbeing of your family, friends and people in your local area then Falkirk Council is the place for you.

About you

We are looking for a dynamic and pragmatic individual with experience in technology who can provide real hands-on support for our internal customers.  You should be practical and capable with technology, tools and equipment and should be mobile throughout the Falkirk Council area.

About us

Our vision at Falkirk is to make the Falkirk Council area a great place to live, work, visit and thrive. We truly stand by this and work hard every day to make this a reality.

Our corporate values, RITA stands for Responsive, Trusted, Innovative and Ambitious and they underpin everything we do and how we deliver services.

At Falkirk Council we are all about our people. People who thrive with ambition, have great new ideas, demand better ways of working, care about our support for our community and who never shy away from a challenge.

Our culture is a gateway for new experiences, a place to forge new opportunities and to empower you in your career and unite you with like-minded people.

Choose a career with us that will offer you a true sense of achievement, fill you with pride and will challenge you in a positive way every day.

Go on – what are you waiting for?