BTS Systems Specialist

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Job Details

Business Technology Solutions is responsible for the Council’s information technology network and resources. BTS procures and maintains all computer hardware and software, together with the network that connects it all together and to other organisations. This includes Fife Council’s telephone systems, electronic data storage and the IT applications that support service delivery.

The Directorate Solutions Teams are part of Business Technology Solutions (BTS) and are responsible for the development, delivery and support of Directorate and Service-specific ICT platforms and solutions and to ensure effective linkages with Council-wide ICT strategic priorities and delivery.

An exciting opportunity has arisen for a System Specialist in the Place Directorate Solutions Team.

The Systems Specialist will:

• Provide specialist business and technical guidance.

• Produce clear and detailed documentation for colleagues and customers, whilst ensuring these are kept up to date.

• Be responsible for the solution lifecycle of systems utilised throughout the directorate.

• Ensure information held for solutions utilised by the directorate is accurate.

• Provide duty support for the systems utilised throughout the directorate, manage the duty support rota and act as first point of escalation to duty support colleagues

• Resolve business or technical incidents, requests, and queries by applying the necessary skills and research

• Build and maintain relationships with customers and suppliers to support and manage solutions utilised by the directorate.

• Ensure agreed service levels are met and all relevant processes and procedures are adhered to.

• Ensure incidents and requests are handled according to agreed processes and procedures.

• Actively seek opportunities within the business area to implement digital solutions, seeking to re-use solutions where possible.

• Lead on the technical delivery of IT related low/medium complexity changes and assist in project delivery where required.

The Person

You will be educated to SCQF level 7 which includes HNC or Advanced Highers or equivalent vocational accreditation in a computing / systems or related discipline or equivalent experience.

You will be expected to work with a high level of independence and be comfortable in both documenting your work and reporting to your peers.

You must have significant experience of supporting and managing application lifecycles. 

You should have:

• Excellent interpersonal skills.

• The ability to discuss technologies and solutions with customers in simple language.

• Awareness of the PRINCE 2 project methodology and the ITIL framework.

• Experience of investigating operational requirements and problems and seeking effective business solutions.

• Proficient in monitoring systems to investigate and resolve incidents and problems.

• Experience in the production of clear and detailed documentation for customers and colleagues.

• Understanding of managing change.

• Experience in the design and use of IT solutions and tools which meet business needs for example low code/no code development with Microsoft products on the Microsoft 365 stack and Power Platform.

As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required.

While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

Before confirming your appointment, you will be required to obtain a Level 2 disclosure with PVG. This will be actioned as part of your pre-employment checks.

For further information please contact Stewart Smith - Stewart.Smith@fife.gov.uk