Customer Service Co-Ordinator (4 On 4 Off)

About Us

City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group’s citizens and customers as well as other public, private and third sector organisations. City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability. Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We currently hold Investors in Young People Platinum award, an award we are immensely proud of as it recognises our focus on investing in and growing a skilled staff base. As a City Building employee, you’ll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work life balance.

About the Role

The Customer Service Co-Ordinator (4 on 4 off) is a key member of the Contact Centre team and plays an important role in delivering a high-quality, customer-focused service. You will develop a broad understanding of City Building's services and will be committed to providing excellent customer care and support to customers, clients and stakeholders. You will be responsible for handling a high volume of customer enquiries, accurately logging repair and maintenance requests, and ensuring that all information is recorded and processed efficiently through the appropriate systems. The role involves coordinating service requests, monitoring progress and maintaining accurate records to support effective service delivery. As a first point of contact for customers, you will provide professional and courteous assistance by telephone and electronic communication channels, ensuring enquiries are handled effectively and directed appropriately. You will liaise with customers, operational teams, housing associations, Glasgow City Council departments and other stakeholders to support the delivery of repairs and maintenance services. This role also involves responding to customer enquiries, resolving service issues where possible, escalating matters when required, managing shared inboxes, and ensuring clear communication across teams and departments. Strong customer service, communication, organisational and problem-solving skills are essential to maintaining service standards and delivering a positive customer experience.

What You Will Bring

The Customer Service Co-Ordinator (4 on 4 off) will be a customer-focused individual with a passion for delivering a high standard of service. You will have excellent communication and interpersonal skills, with the ability to handle enquiries professionally, accurately and efficiently while ensuring a positive experience for customers and stakeholders at all times. The successful candidate will have experience working within a fast-paced customer service or contact centre environment and will be comfortable managing competing priorities while maintaining high standards of accuracy and professionalism. You will be capable of working independently and collaboratively as part of a team to achieve service objectives and meet performance targets. You will have strong organisational and problem-solving skills, with the ability to assess customer enquiries, identify appropriate solutions and ensure requests are processed effectively through the relevant systems. Experience of handling repair requests, service enquiries or similar customer-focused administration activities would be advantageous. You will be proficient in the use of IT systems and Microsoft Office applications, with the ability to maintain accurate records and communicate effectively with customers, operational teams and other stakeholders. A proactive approach to continuous improvement and a commitment to delivering excellent customer service are essential. Please refer to the role profile for further information

How to Apply

Please refer to the role profile for more information. If you feel you have the necessary skills and experience for this role then please apply by Midnight on Sunday 13th September 2026.